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Business solutions
About us
Reclamations
English
Español
Русский
Українська
Login
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Customer support
info@paynex.es
First name
First surname
Second surname (optional)
ID / NIF / NIE / Passport
Nationality (optional)
Country of residence
Email
Phone number (optional)
Preferred response channel
Email
Web portal
Client area
Acting on behalf of another person or entity?
No
Yes
Name of the represented person or entity
Power of attorney document (PDF, JPG, PNG — max 10 MB)
Affected service
Custody and administration of crypto assets
Exchange of crypto assets for fiat currency
Exchange of crypto assets for crypto assets
Execution of orders on behalf of clients
Platform access / registration
Other
Transaction ID / Reference (optional)
Date of transaction (optional)
Amount in EUR (optional)
Crypto asset (optional)
Date you became aware of the issue
Have you filed a previous claim for this matter?
No
Yes
Previous claim reference number
Description of the facts
Claim type
Refund or reimbursement of funds
Reversal of transaction
Correction of account / balance error
Compensation for damages
Account unblocking / reactivation
Rectification of provided information
Explanation or justification of action
Other
Additional claim details (optional)
Attached documentation (PDF, JPG, PNG — max 10 MB)
The information provided in this form is true, accurate and complete.
The facts described are not subject to ongoing judicial, arbitral or administrative proceedings before another body.
I have read and understand Paynex's complaints handling procedure, available at www.paynex.es/reclamaciones.
I consent to the processing of my personal data by Lunarxy Solutions, S.L. for the management of this complaint, in accordance with Paynex's Privacy Policy (GDPR / LOPDGDD).
I have been informed that, if I do not receive a satisfactory response, I may contact the CNMV as the competent authority.